Terms and conditions
America First Coast Travel acts as an introducing agent to Meon Valley Travel Ltd. These General Terms and Conditions apply to the offering and providing of Services by Meon Valley Travel Ltd who act as a fulfilment agent between the customer and those suppliers offering travel related services.
The General Terms and Conditions can be changed by Meon Valley Travel Ltd at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Meon Valley Travel Ltd on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed in order to be aware of the provisions in force.
Meon Valley Travel Ltd connects customers to travel products to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Meon Valley Travel Ltd and America First Coast Travel Website in accordance with these General Terms and Conditions.
The customer is responsible for their activities on this Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the America First Coast Travel Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by America first Coast Travel, its fulfillment agent Meon Valley Travel Ltd and the Suppliers.
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, please contact Customer Services at [email protected].
It is expressly agreed that the data stored in the information systems of Meon Valley Travel Ltd and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
All such requests will be dealt with on behalf of the Suppliers concerned. The Customer does not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking)
In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. A Fee may be imposed by the applicable Supplier in the event of a cancellation or change to a booking. If the Customer does not present himself / herself at the departure of the trip, full cancellation charges will apply unless otherwise stated. We reserve the right to cancel your booking if full payment is not received in accordance with the terms and conditions of the supplier with whom the booking has been contracted.
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive services. Such services (e.g. “economy class”) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
The travel documents provided for a Service ordered through our suppliers Meon Valley Travel Ltd will be sent to the e-mail address given by the Customer when making his / her reservation.
In relation to ATOL Certificates, the Customer will receive an email including a secure click-through link to their ATOL Certificate shortly after booking payment has been completed. In the unlikely event that the Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment the Customer should contact Meon Valley Travel Ltd on [email protected]
If the delivery of travel documents is impossible because of an error made by the Customer in providing his / her personal details, neither America First Coast Travel the Supplier nor Meon Valley Travel Ltd shall be liable.
1. Specific Services
The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer’s information. These details are not exhaustive and do not replace the Suppliers’ Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Suppliers Rules and Restrictions, the Suppliers Rules and Restrictions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Meon Valley Travel Ltd.
1.1 Air Transport Services
Air transport services may be offered separately or as part of a Flight-Plus (see Section 6) or package holiday and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes.
Any money paid to an authorised agent (for the purpose of the Air Travel Organisers Licensing Regulations 2012) of Meon Valley Travel Ltd in respect of a Flight-Plus or a Meon Valley Travel Ltd flight-inclusive Package Holiday is held by Meon Valley Travel on behalf of, and for the benefit of, the Trustees of the Air Travel Trust at all times.
If Meon Valley Travel Ltd receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Meon Valley Travel Ltd acts as agent of the Supplier of the relevant air transport services. This means the Customer’s contract for the air transport services is between the customer and the Supplier of the relevant air transport services.
Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. Neither America First Coast Travel nor Meon Valley Travel Ltd is associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
1.2 Air transport terms and conditions
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:
1.2.1 Meon Valley Travel Ltd and America First Coast Travel, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
1.2.2 Meon Valley Travel Ltd and America First Coast Travel, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.
1.2.3 It is the Customer’s responsibility to confirm his/her return flight in accordance with the requirements of the Supplier of the relevant air transport.
1.2.4 If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.
1.2.5 In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier’s Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
1.2.6 Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Meon Valley Travel Ltd is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
1.2.7 The Customer must comply with all air transport Supplier’s Rules and Restrictions on the carriage of pregnant women.
1.2.8 The Customer must comply with the air transport Supplier’s Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier’s Rules and Restrictions.
1.3 Administrative and/or health regulations
1.3.1 International Travel
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Meon Valley Travel Ltd and America First Coast Travel has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health’s website currently located at http://www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your doctor.
1.3.3 Valid Passport for UK Citizens
For UK citizens, a valid 10-year passport is necessary for all holidays offered on the America first Coast Travel Website. Some overseas countries have an immigration requirement that a Customer’s passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer’s passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid.
British citizens are advised to consult the Identity and Passport Service for additional information on passport requirements. For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-British citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to United Kingdom).
Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. Meon Valley Travel Ltd and America First Coast Travel accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Meon Valley Travel Ltd and America First Coast Travel urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources: http://www.fco.gov.uk/en/travelling-and-living-overseas/ Foreign and Commonwealth Office Travel Advice Service on 0845 850 2829 (24hrs, 7 days a week) (BT – 4p per min. Other networks vary) [email protected]
All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information, please visit the US Department of Homeland Security’s website at https://esta.cbp.dhs.gov
A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.
1.4. Special fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer’s email confirmation.
Many, but not all, airlines provide special fares for children under 2 years. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger’s age.
Airmiles and vouchers from loyalty Programs may not be used when booking flights through Meon Valley Travel Ltd and America First Coast Travel.
The Customer is reminded that an airlines’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline’s own Rules and Restrictions including their conditions of carriage.
1.6. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.
1.7. No replacement passengers
Replacement passengers for flights may not be put forward.
1.8. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline and aircraft types are subject to change.
1.9. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer’s stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.
2. Accommodation Services
Accommodation may be offered separately or as part of a package holiday or Flight-Plus. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.
Any accommodation supplied by Expedia is governed by the following terms and conditions: EAN Affiliate Program Agreement
Any pre-paid “pay online now” hotel bookings will require that a Customer’s credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the America First Coast Travel Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Meon Valley Travel Ltd or the Hotel no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Meon Valley Travel Ltd the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel, which varies by hotel, prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made.
You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited.
2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the America First Coast travel Website corresponds to a classification based on local standards in that country, which can differ from standards in the United Kingdom. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is cancelled or amended. Should such events occur, Meon Valley Travel Ltd will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services.
It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the America First Coast Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier’s reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where an event or sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers. Any accommodation or travel arrangements are independent of and unrelated to such events. If an event is cancelled or date changed for any reason the Suppliers terms and conditions apply.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the America First Coast Travel Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc.), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.
3. Car hire
Car hire services are offered separately or as part of a package holiday or Flight-Plus. These Services are subject to the Rules and Restrictions of the car rental companies.
3.1. Method of payment
The Customer making the booking must present a credit card when collecting the vehicle. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose.
If the Customer does not comply with the terms set out above, the Supplier will not make the vehicle available and the full price of car hire will be charged.
Additional charges may be payable locally such as refuelling, additional driver charges, young driver surcharge and delivery and collection fees. The Customer acknowledges that in no event shall America First Coast Travel or Meon Valley Travel Ltd and/or Suppliers be liable for such additional charges as detailed or otherwise.
An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional insurance locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall America First Coast Travel or Meon Valley BTravel Ltd and/or Suppliers be liable for such excess or provision of additional insurance as detailed or otherwise.
Fuel is not usually included in the hire tariff. For the hire of vehicles in certain countries, such as the United States of America, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.
Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge a one-way supplement.
Child seats are available on request and are payable locally.
3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 65 although this can vary between Suppliers and from country to country. It is the Customer’s responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 30.
All drivers must produce a full valid driving licence for the category of vehicle rented when taking delivery of the hire car. The driving licence must be held for at least one year (although again this may vary between Suppliers as well as from country to country) and an international driving licence may be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.
The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.
No refunds shall be given in relation to non-utilised rental days.
4. Destination Services
Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the America First Coast Travel Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier’s Rules and Restrictions in relation to refunds in such circumstances.
5. Package holidays
Package holidays are provided by Suppliers such as Meon Valley Travel Ltd and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking.
A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered. ‘Transport; – accommodation; – a tourist service that does not form part of the transport or accommodation, but is a significant part of the total price’.
Event Venue and Park tickets are unrelated to Meon Valley Travel Ltd and America First Coast Travel bookings and do not form part of any package. The sale of package holidays is governed by the Package Travel, Package Holidays and Package Tours Regulations 1992. These provisions are supplemented by the following conditions.
Acceptance by the Supplier of reservations made by the Customer will depend on availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.
Acceptance by the Supplier is formalised by sending a confirmation of reservation by e-mail within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.
The trip descriptions on the America First Coast Travel Website specify the Services included in the price for each trip. Prices are shown in GBP.
The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.
The prices shown on America First Coast Travel Website can be changed at any time without prior notice. Such changes do not apply to reservations already accepted, unless the changes were made more than 30 days before the intended departure date as a result of fluctuations in transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates. Supplier will absorb – and the Customer will not be charged for – any increase equivalent to 2% of the price of the total travel arrangements, excluding insurance premiums. The Customer will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the total travel arrangements, the Customer will have the option of accepting an alternative holiday if Supplier is able to offer one (if this is of equivalent or higher quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid.
If Meon Valley Travel Ltd becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
5.3. Cancellation and change by the Customer
Requests by the Customer for cancelling or changing a trip must be submitted by email to [email protected]. Such requests will be dealt with on behalf of the Suppliers concerned.
In the event of cancellation of the package holiday booking by the Customer, Meon Valley Travel Ltd can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.
If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked for cancellation will apply.
Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.
5.4 Change of booking
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should email [email protected]. A fee may be imposed by the applicable Suppliers in the event of a change to a booking.
5.5 Cancellation and change by Meon Valley Travel Ltd
Meon Valley Travel Ltd will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Meon Valley Travel Ltd in bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements.
5.6 Price Changes
If the time between booking and the agreed date of travel Meon Valley BTravel Ltd or the supplier retains the right to change the prices agreed at the time of booking to reflect increases or decreases in transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports; and change to the applicable exchange rates if the increase or decrease per person or per seat has an effect on the cost of the trip.
5.7 Supplier Rules and Restrictions
Meon Valley Travel Ltd works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the travel products.
5.8 Issues during Travel. Redress and obligation to co-operate
If the trip is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer’s co-operation is requested here. Customers should do everything reasonable to resolve the fault. Customers should avoid damage where possible, or at least try to limit it as far as possible. Customers should report deficiencies in the trip. If the trip documents do not refer to a local representative, please contact Meon Valley Travel Ltd directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.
Emergency Customer Service tel: +44 800 669 6409,
e-mail: [email protected]
Meon Valley Travel Ltd, and/ their Suppliers or any relevant local representative will use prompt efforts to find appropriate solutions to any reported problems.
Except as provided in the Package Travel, Package Holidays and Package Tours Regulations 1992, Meon Valley Travel Ltd will not be responsible for any issues arising as a result of circumstances that cannot be attributed to Meon Valley Travel Ltd.
5.9 Meon Valley Travel Ltd’s Liability
Own performance. As a careful business, Meon Valley Travel Ltd is responsible for:
Careful selection and monitoring of Suppliers;
Accuracy of description of travel offerings displayed on the Meon Valley Travel Ltd Website (insofar as Meon Valley Travel Ltd have not reported a change in the specifications before concluding the contract or where such changes are agreed with the Customer after the contract is concluded. Meon Valley Travel Ltd is not responsible for information not published by us, including information published in local, hotel or other brochures.
Implementation of the travel contract.
Work for and by third parties. Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, Meon Valley Travel Ltd is not responsible for shortcomings in arrangements brokered by parties other than Meon Valley Travel Ltd.
5.10 Limitation of Liability
5.10.1 Contractual limitation of liability.
Meon Valley Travel Ltd and America First Coast Travel does not limit its liability for (i) loss caused by its fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by its negligence; or (iii) any other loss that may not be excluded or limited by applicable law. Otherwise Meon Valley Travel Ltd shall be liable only for losses which arise directly: (a) from its breach of a legal duty of care; or (b) are a result of its breach of these General Terms and Conditions, and that liability is at all times limited to a sum equivalent to three times the cost of the relevant travel product.
5.11.2 Limitation of third party liability
Claims against Meon Valley =Travel Ltd and America First Coast Travel for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for air transport is governed by the applicable stipulations of international treaties including Warsaw, Montreal and The Hague Convention. These treaties limit the liability of the air carriers for death or causing physical injury (in respect of non-EU airlines only) as well as for the loss of or damage to baggage. Liability in the case of carriage by ship is also governed by the relevant legal or treaty stipulations.
5.12 Lapsing of Liability and Limitation Complaints Period
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact [email protected]. Claims should be made in writing, in Customer’s own interest. The limitation period begins on the day on which the trip should end, based on the contract.
6. Flight-Plus bookings
‘Flight-Plus’ means a request to book a flight out of the UK, or a flight into the UK where the Customer departs from the UK by another means and then on the same day, the day before or the day after the Customer requests to book the flight, the Customer also requests to book either living accommodation or self-drive car hire through Meon Valley Travel Ltd which takes place outside the UK and is supplied under or in connection with the flight (i.e. as part of the same holiday). In all cases the Services must cover a period of more than twenty-four hours or include overnight living accommodation in order to be a Flight-Plus. If in connection with the flight, the Customer also books any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.
A Flight-Plus will also exist where on the same day, the day before or the day after the Customer has requested to book: a) a non-flight inclusive Package, the Customer requests to book a flight out of the UK, or a flight into the UK where the Customer departs from the UK by another means or: b) a flight-inclusive Package, the Customer requests to book accommodation or self-drive car hire outside the UK. A flight which begins and ends in the UK (i.e. domestic flight) will not form part of a Flight-Plus. A Flight-Plus will cease to exist and this clause will not apply if the Customer cancels any component of the Flight-Plus; and as a consequence of that cancellation, the requirements set out above for a Flight-Plus are no longer satisfied. Where the Customer requests to book a Flight-Plus, Meon Valley Travel Ltd will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.
6.1 Changes and Cancellations in the event of insolvency
The failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the Air Travel Organisers Licensing Regulations 2012.
If, before the Customer’s intended departure on a Flight-Plus Meon Valley Travel Ltd become aware that any part of the Flight-Plus will not be provided because of the insolvency of any Supplier concerned with the provision of the arrangements making up a Flight-Plus, Meon Valley Travel Ltd will provide the Customer with suitable alternative arrangements at no extra cost. If it is not reasonably possible to make such arrangements, Meon Valley Travel Ltd will give the Customer a full refund of all monies paid to Meon Valley Travel Ltd in respect of the Flight-Plus.
If, after the Customer’s intended departure on a Flight-Plus Meon Valley Travel Ltd become aware that the flight arrangements will not be provided because of the insolvency of any Supplier concerned with the provision of the flight accommodation making up the Flight-Plus Meon Valley Travel Ltd will provide the Customer with suitable alternative transport back to the place of departure or to another return point to which you have agreed.
If, after the Customer’s intended departure on a Flight-Plus Meon Valley Travel Ltd become aware that the Customer’s living accommodation or self-drive car hire will not be provided because of the insolvency of any Supplier concerned with the provision of the living accommodation or self-drive car hire making up the Flight-Plus, Meon Valley Travel Ltd will provide the Customer with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is not reasonably possible to make such arrangements, Meon Valley Travel Ltd will give the Customer a full refund of all monies paid to Meon Valley Travel Ltd in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of the Flight-Plus.
Compensation will not be payable if living accommodation or self-drive car hire is offered by Meon Valley Travel Ltd and accepted by the customer with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by the Customer.
Meon Valley Travel Ltd or the Suppliers identified on the Customer’s ATOL Certificate will provide the Customer with the Services listed on the ATOL Certificate. In some cases, where neither Meon Valley Travel Ltd nor the Supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide the Customer with the Services they have bought or a suitable alternative (at no extra cost to the Customer). The Customer agrees to accept that in those circumstances the alternative ATOL holder will perform those obligations and the Customer agrees to pay any money outstanding to be paid by the Customer under their contract to that alternative ATOL holder. However, the Customer also agrees that in some cases it will not be possible to appoint an alternative ATOL holder, in which case the Customer will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
7.1 Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Meon Valley Travel Ltd and America First Coast Travel advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Travel Advice Unit and displayed on their website: www.fco.gov.uk/travel prior to booking travel to international destinations
By offering travel to particular international destinations, Meon Valley Travel Ltd and America First Coast Travel does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted by Meon Valley Travel Ltd from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in section 3.5.2 above. Meon Valley Travel Ltd may in some cases levy a booking fee in relation to some flight transactions made on the Customer’s behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Meon Valley Travel Ltd’s, best efforts, some of the Services listed on the America First Coast Travel Website may be incorrectly priced. Meon Valley Travel Ltd and America First Coast Travel expressly reserves the right to correct any pricing errors on the website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. Meon Valley Travel Ltd and America First Coast Travel is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
7.3. Photographs and illustrations
America First Coast Travel does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on America First Coast Travel Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
7.5 Your Financial Protection
When a Customer buys an ATOL protected flight inclusive holiday package or a Flight-Plus the Customer will receive an ATOL Certificate. This lists the Suppliers flight, accommodation, car hire and/or other services that are financially protected, where the Customer can get information on what this means for the Customer and who to contact if things go wrong.
8. Financial conditions and payment procedures
8.1 Local taxes and Payments
Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the America First Coast Travel Website are expressed in GBP, excluding local taxes imposed by the authorities in some countries.
8.2. Tax Recovery Charge
Except as provided below with respect to tax obligations on the amounts we retain for our services, Meon Valley Travel Ltd and America First Coast Travel does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid “pay now” hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Meon Valley Travel Ltd pays to the hotel for taxes due on the rental of the room. The hotel invoices Meon Valley Travel Ltd for tax amounts. The hotels are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Meon Valley Travel Ltd to the hotels may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Meon Valley Travel Ltd charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your hotel stay.
9. Customer Service and the handling of complaints
Queries or requests for information or complaints during a trip should be sent to [email protected].
Customers are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer’s control during the stay should be addressed to the airline or hotel.
10. Meon Valley Travel Ltd’s Liability
The Customer accepts that where Meon Valley Travel Ltd and America First Coast Travel acts as an interface between the Customer and the Suppliers, Meon Valley Travel Ltd and America First Coast Travel will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Meon Valley Travel Ltd and America First Coast Travel is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
The information displayed on the America First Coast Travel Website has been provided by the respective Suppliers, and Meon Valley Travel Ltd and America First Coast Travel does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.
Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with UK classification. Meon Valley Travel Ltd and America First Coast Travel do not accept any liability in relation to the ratings shown.
Except as expressly set out in these General Terms and Conditions, all the information contained in the America First Coast Travel Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing the America First Coast Travel Website, the Customer agrees that Meon Valley Travel Ltd and America First Coast Travel will not be liable for any direct, indirect or consequential loss arising from the use of the America First Coast Travel Website, any delay or inability to use the America First Coast Travel Website, or from the Customer’s use of links from the America First Coast Travel Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law.
12. Applicable Law
These General Terms and Conditions are governed by the laws of England and Wales. The Customer agrees that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, the Customer may choose the law and jurisdiction of Scotland or Northern Ireland if that is where the Customer resides.
13. Final Provisions
If Meon Valley Travel Ltd and America First Coast Travel does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.
Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.
These General Terms and Conditions come into force on 14th March 2018.
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